Our Guide to Boarding Your Pet—From Drop-off to Pick up
1. Make your reservations early:
Unless you’re boarding as a result of a family emergency, it’s best to make your reservation as soon as possible. We are usually booked up on holidays and popular vacation times (spring break, labor day, etc.). While making your reservations, verify that your pets vaccinations is current. Rabies and Tracheobronchitis vaccinations are required for staying in the kennel.
2. Pack for your pet’s stay:
Bring all medications and syringes. Make sure that medications are in their original container (not a pill counter) and are appropriately labeled. If your medication is from another pharmacy, make sure that there is enough medication in case you are delayed in returning. Please make sure that you are authorized to obtain refills by your attending veterinarian in case your return is delayed. Bring all prescription diets. The diet we serve in our kennel is Blue Buffalo for adult cats and dogs. We are happy to open a new bag or cans of prescription diets to purchase on your behalf and send home the remainder with your pet. Please bring these special diets in a labeled, airtight container, with feeding instructions for our kennel staff. Only bring the amount of treats you think prudent to use during your pet’s stay with instructions. Bring any unique training or accessibility tools. Wheelchairs, elevated feeders, or specialized harnesses due to spinal or mobility issues are welcome, please supply these items because they are fitted specifically for your individual pet. Bring immunization records. We require Rabies vaccinations to be current (1 and 3 years according to your vet) and Tracheobronchitis is current only if given every 6months according to the AVMA.
3. Do not pack:
Non-consumable toys or bedding. We have those things here! :D And we can ensure proper hospital sanitation methods are followed without damage to your household items. They are safer, and healthier while your pet is away from home. Furthermore, home associated property often produces mild, unnecessary anxiety in a pet because s/he assigns him/herself the “job” of protecting those items. We often find shirts and blankets that “smell like home” end up stuffed in a corner and urine marked on a daily basis. And finally, we cannot be responsible for any lost articles during your pet’s stay. Leashes, Choke Collars, Harnesses. HVC’s safety policies require that we use our own leashes for walking and storage.
4.Prepare your pet for boarding:
Once a dog becomes adjusted to the newness of the kennel surroundings, s/he generally will settle in like a kid at summer camp! However, it is generally our advice to get pets who have never boarded used to the experience by arranging an overnight a few times before any extended stays. Normally cats are very happy to board by taking on an “observational” role. They do not seem as interested in making new friends or in activities. However, they do like to be placed in quiet, high traffic areas where they can watch us work and grab our attention as they please! Usually they reach out of their kennels to tell us when their ready for a scratch and to play. Normally, kittens take to boarding easily because they are almost never left alone!
5. Sometimes pets get excited:
It is wise to feed your pet the morning before boarding, but not the night before or the morning that you are dropping him or her off—unless of course special medical needs forbid fasting. This will help your pet avoid excitement-related colitis. Pet owners who allow their dogs unlimited access to either food or water immediately after returning home, frequently trigger vomiting and/or diarrhea. If your dog appears to be thirsty, provide a few ice cubes, and small amounts of water, rather than a whole bowl of water. Let him or her calm down (about four hours) before offering food, and offer food in portions throughout the day. Some times some mild diarrhea can occur or vocal hoarseness in the days following pick up due to a pet’s excitement in the kennel or upon arriving home.
6. At Check-In:
Allow enough time at reception to fill out the necessary paperwork. All of this information helps us to take better care of your pet--especially if there is any type of emergency requiring special action. Before dropping off your pet, consider who may be authorized to pick up your pet in your absence—for your security, we need their information on the boarding admission form in order to release your pet to them. If someone else is going to pick up your pet, make payment arrangements for their release in advance, but do not expect to pre-pay in case your pet’s pick up is delayed.
7.Relax! Enjoy your trip:
Remember that you are leaving your pet in the hands of capable professionals. Pets in the kennel probably often engage in more activity and receive as much, if not more attention than they do at home. However, if you observe anything that concerns you before drop-off or after pick up, please contact us—we’ll be happy to discuss any questions you might have.
Sunday Pickup Policy:
Sunday pickups are by pre paid arrangement only. Your pets stay must be paid in full at check in. During busy periods we will arrange a 15 minute time frame with you between our hours of 5pm-6pm for your pickup. Due to high volume on Sunday pickups there are no exceptions to this policy, if you have not pre paid and arranged a time, you will not be able to pick up your pet. Thank you for your cooperation.